GENUINECOVE CUSTOMER CARE
Track Your Order
Follow your beauty essentials from dispatch to your door.
START WITH YOUR SHIPPING EMAIL
Your tracking link is in your inbox.
Open your shipping confirmation email and select the tracking link to view carrier updates. Your order confirmation also includes a link to your order status page.
17TRACK is an independent tracking website. Copy your shipment tracking number from your shipping email and enter it there. Carrier coverage varies. Your order number is not a tracking number.
TRACKING QUESTIONS
Help along the way.
Where can I find my tracking number?
Check your shipping confirmation email, including your spam or junk folder. Use the shipment tracking number rather than your store order number.
Why is tracking not updating?
A tracking number can be created before the carrier scans your parcel. Updates can pause between carrier facilities. If the estimated delivery period has passed without an update, contact us.
Why did only part of my order arrive?
Some orders may arrive in separate parcels. Check your shipping emails for additional tracking numbers. Contact us if you need help identifying a missing item.
Tracking says delivered, but I cannot find my parcel.
Check your delivery location and ask anyone who may have received the parcel. If it is still missing, contact us with your order and tracking details so we can investigate.
Can I look up an order here with just my email?
For your privacy, order information is accessed through your order confirmation link or your customer account where enabled. This page does not provide a public email-based order lookup.
Processing and transit are separate stages. Delivery times are estimates. See our Shipping Policy for details.