GENUINECOVE CUSTOMER CARE
Payment Methods
Choose from the payment options available at checkout, with clear information before you pay.
Payment options at checkout.
Available payment methods appear at checkout and may depend on your device, location, currency, and order. The icons below reflect payment types currently enabled for this storefront.
Digital wallets and accelerated checkout options are displayed when available. Their presence here does not guarantee eligibility for every order.
A simple checkout.
- Add your chosen items to your cart and review the options and quantities.
- Enter your contact and delivery details. Review shipping charges, taxes, discounts, and the final total.
- Select an available payment method and follow the payment providerβs instructions.
- After completing checkout, keep your order confirmation for your records.
Currency, charges & refunds.
Check the currency and final amount displayed at checkout before confirming payment. Your bank may apply currency-conversion or other fees under its own terms.
For eligible refunds, funds are returned to the original payment method. Posting times depend on your bank or payment provider. See our Return Policy.
Payment questions.
My payment was declined. What should I do?
Check your payment details and billing address. Contact your bank or payment provider for the decline reason. Before retrying, check for an order confirmation to avoid duplicate purchases.
I see a pending charge but no order confirmation.
A pending authorization may appear before a charge is completed. Check your inbox and contact us with the payment date, amount, and checkout email. Do not send your full card number or security code.
Can I send my card details by email?
No. Complete payment through the checkout. Do not send card numbers, security codes, passwords, or one-time authentication codes to customer support.